Indian IT giant Tata Consultancy Services (TCS) sealed a five-year contract with Malaysia Airlines (MAS) for providing end-to-end IT Infrastructure Services.

The partnership is the part of MAS’ strategic IT outsourcing programme to transform the airline’s IT operations, as part of MAS’ business transformation plan (BTP2) to deliver seamless internal customer experience, according to a release.

TCS will undertake IT infrastructure management of MAS’ data centres, IT networks and IT security. TCS will also set up an ITIL V3 compliant service management organisation under a unique ‘build, operate and transfer (BOT)’ methodology for MAS.

MAS Chief Information Officer Faridah Abdul Rahman said ‘This is in line with BTP2 to align the role of IT to the airline’s P&L. One of the key initiatives include fine-tuning our IT outsourcing strategy to deliver the required business results at lower cost. At the same time, we will continue to work with our key vendors to maximise service delivery and to pro-actively address other business requirements.’ She said TCS offered innovative value proposition to meet the requirements of the Airline.

‘The proven track record of TCS with other leading global airlines made them a logical choice to be our partner,’ she added.

UNI